q5bet Terms and Conditions

General Terms

1.1 Parties to the Agreement

These terms and conditions form a legal agreement between q5bet ("Platform", "we", "our") and the individual using the platform ("User", "you", "your"). q5bet is an online gaming and betting platform that provides services to users in Bangladesh.

1.2 Applicability of Terms

These terms apply to the q5bet website, mobile application and all associated digital services. By accessing, browsing or creating an account on the platform, you agree to be bound by these terms.

1.3 Language and Interpretation

This document has been prepared in the Bengali language. In the event of any dispute or question of interpretation, the Bengali version shall be considered final. If any clause seems unclear, please contact our support team.

Account Registration

2.1 Eligibility for Registration

To create an account on q5bet, you must:

• Be at least 21+ years of age;
• Be able to verify your identity through a valid national identity card or passport;
• Provide accurate and truthful information on the registration form;
• Have a valid email address and mobile number.

2.2 Single Account Policy

Each individual may create only one account on q5bet. Creating multiple accounts under the same person's name or from the same device is strictly prohibited. If multiple accounts are found, all accounts and associated funds may be seized.

2.3 Account Security

It is your responsibility to keep your account password and login information confidential. No third party may be allowed to use your account. If you suspect unauthorized access to your account, notify our support team immediately.

2.4 Information Verification

q5bet reserves the right to verify account holder information at any time. Failure to provide the required documents for verification in a timely manner may result in the account being temporarily suspended. The withdrawal process may be delayed until the verification process is complete.

Age Verification

q5bet strictly follows a 21+ age policy. Use of this platform by anyone under the age of 21 is completely prohibited.

3.1 Documents for Age Verification

One of the following documents must be submitted for age verification:

• National Identity Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (alongside another document)

3.2 Protection of Minors

Parents are requested to take adequate measures to prevent their children from accessing this platform. If you are aware that a minor is using this platform, please notify us immediately.

Bonuses and Promotions

4.1 Welcome Bonus

New users will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000. The following conditions must be met to receive this bonus:

• The bonus wagering requirement is 10 times (10x);
• Wagering must be completed within the specified time limit after receiving the bonus;
• The bonus may only be used in your own account and cannot be transferred to anyone else;
• The bonus cannot be claimed more than once by the same person, household or device.

4.2 VIP Program

q5bet's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback

Tier upgrades are based on a user's overall activity and participation on the platform. q5bet is the sole authority in deciding changes to VIP tiers.

4.3 Promotional Offers

Special promotional offers may be made available from time to time. Each promotion will have its own terms and conditions which will be stated on the promotions page. q5bet reserves the right to change, suspend or cancel any promotion at any time.

Deposits and Withdrawals

5.1 Deposit Methods and Limits

q5bet supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The minimum deposit amount for all methods is ৳200. Each deposit must be made from a payment method registered in the account holder's own name.

5.2 Withdrawal Methods and Limits

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawal funds will be sent directly to the payment method used at the time of deposit.

5.3 Withdrawal Terms

The following conditions must be met before making a withdrawal:

• The account must be fully verified;
• Wagering requirements must be met for funds originating from bonuses;
• Withdrawals will be approved provided there is no active investigation or suspicious activity;
• The withdrawal method must be consistent with the deposit method.

5.4 Source of Funds

q5bet accepts only legitimate funds. Accepting funds from any suspicious or unlawful source and operating the associated account is against q5bet's policy.

Game Rules

6.1 Validity of Bets

All bets and game sessions will be considered valid only after confirmation by the system. Bets completed due to a technical error may be considered void. q5bet reserves the right to cancel or amend any bet at its own discretion.

6.2 Result Disputes

If a dispute arises regarding the outcome of any game, the server logs of the relevant game provider will be considered as final evidence. You may contact us via 24/7 live chat or email to resolve disputes.

6.3 Game Provider Terms

q5bet works in partnership with Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and other game providers. The individual rules of the relevant provider also apply to each game.

Prohibited Activities

The following activities are strictly prohibited on q5bet:

7.1 Fraud and Deception

• Creating an account using a false identity or information;
• Using any bot, script or automated software;
• Taking unfair advantage from game vulnerabilities or technical errors;
• Creating multiple accounts for the purpose of abusing the bonus system.

7.2 Money Laundering

q5bet strictly adheres to international anti-money laundering policies. If suspicious financial activity is identified, the associated account will be placed under investigation immediately.

7.3 System Damage

• Attempting to breach the platform's security systems;
• Attempting unauthorized access to another user's account;
• Attempting to introduce harmful code or viruses into the platform.

Account Suspension

8.1 Grounds for Suspension

q5bet reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of terms and conditions;
• Fraudulent or unlawful activity;
• Providing incorrect or false information;
• Failure to pass age verification;
• As required to meet legal obligations.

8.2 Closure at User Request

You may request to close your account at any time. Before making the request, ensure there are no pending withdrawals or active bets. Any valid balance will be returned after the account is closed.

8.3 Appeal Process

If your account is suspended, you may appeal by emailing [email protected]. Appeals generally take a few business days to review. q5bet's decision will be considered final.

Limitation of Liability

9.1 Service Guarantee

q5bet is committed to providing the highest quality of service, however service may occasionally be interrupted due to technical reasons. We will endeavor to provide advance notice for maintenance or upgrades.

9.2 Liability for Losses

q5bet will not bear any liability in the following circumstances:

• Losses caused by the user's own negligence or mistakes;
• Bets lost due to internet connection failure;
• Losses caused by unauthorized third-party access to an account;
• Service interruptions caused by natural disasters or unforeseen circumstances.

9.3 Third-Party Links

q5bet is not responsible for the content or activities of any third-party websites or services.

Privacy & Security

10.1 Data Collection and Use

q5bet collects users' personal information and uses it solely for providing services, verifying accounts, and fulfilling legal obligations. For more details, please read our Privacy Policy.

10.2 SSL Security

All data transmission is protected through SSL encryption. Your financial and personal information on q5bet is completely secure.

10.3 Data Sharing

q5bet does not share users' personal information with third parties except in response to valid requests from legal authorities. Only the minimum necessary information may be shared with game providers and payment processing partners.

Responsible Gaming

q5bet believes in responsible gaming. We want every user to enjoy gaming as entertainment, not as an addiction.

11.1 Setting Your Own Limits

Every user is advised to set a budget within their means before gaming. You should not place bets with more money than you can afford to lose without affecting your daily life.

11.2 Self-Exclusion

If you feel that gaming is going beyond your control, you can activate a self-exclusion or cooling-off period through our support team. Please visit our Responsible Gaming page for more details.

11.3 Support

Gaming addiction is a health issue. Seek professional help if needed. Our 24/7 live chat support can help you find the right resources.

Changes to Terms

12.1 Right to Modify

q5bet reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified by email or on the platform in the case of significant changes.

12.2 Effectiveness of Changes

Continued use of the platform after changes to the terms and conditions have been made will be considered as acceptance of the new terms. If you do not agree with the new terms, stop using the platform and request account closure.

12.3 Applicable Law

These terms and conditions shall be governed in accordance with applicable law. Any disputes will first be sought to be resolved through negotiation.

12.4 Contact

If you have any questions or feedback regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali