q5bet Privacy Policy
Here you will find a complete description of how your personal information is collected, stored, and used on the q5bet platform, along with your rights.
Section 1
Introduction and Overview
q5bet is a mobile-first online gaming and betting platform for Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how q5bet collects your personal information, how that information is used, who it may be shared with, and what steps we take to protect your information.
By using our website (q5bet.lat), mobile application, or any related services, you are agreeing to the terms described in this Privacy Policy. This Policy should be read alongside our Terms and Conditions.
If you disagree with any part of this Privacy Policy, please refrain from using our services and contact us.
Section 2
What Information We Collect
We may collect the following types of information during registration and use of the q5bet platform:
Personally Identifiable Information
- Full name and date of birth
- Email address
- Mobile number
- National ID (NID) or passport number (for verification)
- Residential address
Financial and Payment Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amount and time
Technical and Device Information
- IP address and Device ID
- Browser type and version
- Operating system
- Session duration and login activity
- Cookies and web beacon data
Gaming Activity Information
- Game history and betting details
- Win and loss records
- Preferred games and categories
- Bonus and promotional offer redemption history
- VIP level and points information
Section 3
How Collected Information Is Used
q5bet uses your personal information for the following legitimate purposes:
Your information is used to confirm your identity and complete age verification (21+). This is essential for meeting legal obligations.
Financial information is used to securely process deposit and withdrawal requests and to prevent fraud.
Your information is used to resolve your issues through 24/7 live chat support and email in Bengali.
Your email address is used to send important account updates, promotional offers, and security alerts.
Your information is used to detect unusual activity, keep accounts secure, and comply with anti-money laundering (AML) rules.
Your information is used to analyze user experience and improve the quality of the platform and add new features.
Your information is used to monitor gaming habits, prevent problematic gaming, and provide support when needed.
Section 4
Cookies and Tracking Technologies
q5bet uses various types of cookies and similar tracking technologies. These technologies help ensure the functionality of our platform and improve your experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security tokens, and remember your preferences. They cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with our platform. They help identify which pages are visited most, which features are popular, and where issues exist.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personal preferences. They make each visit smoother and more personalized.
You can control or disable analytical and preference cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Section 5
Information Sharing with Third Parties
q5bet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processing Partners
Financial information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment processor. This sharing is strictly controlled and limited only to completing transactions.
Technology and Service Providers
Limited information may be shared with technology providers that assist in operating our platform (game providers, server hosting, cybersecurity). These providers are bound by strict confidentiality agreements and may use information only for specified purposes.
Legal Obligations
If q5bet is legally required to disclose information as part of a court order, government directive, or legal process, it will comply with that directive. Only the minimum necessary information will be shared in such cases.
Fraud Prevention and Security
Information may be shared with regulatory authorities or approved verification services to comply with anti-money laundering (AML) and know-your-customer (KYC) requirements.
Section 6
Data Security Measures
q5bet applies industry-standard security measures to keep your personal and financial information secure:
SSL Encryption
256-bit SSL encryption is used for all data transfers.
Two-Factor Authentication
Two-factor security verification technology is used for account access.
Regular Security Audits
Regular audits and tests are conducted to ensure the security of the platform.
Secure Data Storage
All information is stored on encrypted servers and backed up regularly.
Section 7
Data Retention Period
q5bet does not retain your information longer than necessary. However, certain information must be retained for a specified period in accordance with legal obligations and regulatory requirements.
Active Accounts
Necessary information is retained for the entire duration that your account remains active. This is essential for providing uninterrupted service.
Inactive or Closed Accounts
Even after an account is closed or becomes inactive, records of financial transactions and AML/KYC-related information will be retained for the period required by legal obligations.
Data Deletion Requests
You may request deletion of your information after closing your account. However, information subject to legal obligations may not be deletable before the specified period. In such cases, we will inform you in detail.
Section 8
Your Data Rights
As a user of the q5bet platform, you have the following rights over your own personal information:
Right to Access
You may request a copy of the information we hold about you at any time.
Right to Rectification
If the information we hold is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
Beyond legal obligations, you may request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
In some cases, you have the right to receive your information in a structured, machine-readable format.
Right to Object
You may object at any time to the use of your information for marketing purposes.
To exercise these rights, please contact us. We will process your request within a reasonable time.
Section 9
Protection of Minors
q5bet is for persons aged 21 and above only ("For Ages 21+ Only"). We do not knowingly collect any information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you suspect that a minor is using our platform, please contact us immediately.
To learn more about responsible gaming, visit our Responsible Gaming page.
Section 10
Third-Party Services and Links
Our platform may have connections to third-party services such as game providers or payment services. These third parties have their own privacy policies, over which q5bet has no control.
We strongly recommend that you carefully read the privacy policy of any third-party service before using it. Our payment partners such as bKash, Nagad, Rocket and Upay have their own privacy policies available on their respective platforms.
Section 11
Changes to the Privacy Policy
q5bet reserves the right to update or change this privacy policy from time to time. This policy may be revised due to service improvements, new legal requirements, or technological changes.
If any significant changes are made to the policy, we will publish a prominent notice on our platform and notify registered users by email. The latest "Updated Date" will always be displayed at the top of this page.
Continuing to use the platform after any changes will be considered as your agreement to the updated policy. Therefore, it is recommended that you review this page regularly.
Section 12
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us through the following:
24/7 Live Chat
For immediate assistance, contact our 24/7 Bengali live chat support. Our team is always by your side.
Enjoy a Safe Gaming Experience
Keep your information secure and enjoy Bangladesh's leading online gaming platform.